COVID-19 measures



ALL OUR SHIPPING SERVICES ARE WORKING AS USUAL.



INTERNATIONAL SHIPPINGS


How long will take my order to arrive?


EUROPEAN UNION: 2 - 4 DAYS

USA/CANADA: 3 - 5 DAYS

OTHER COUNTRIES: 7 - 9 DAYS

Change of size


The first change of size is free. If the size is not correct and you need to make a change in size, please contact us at info@lacroixe.com indicating your order and the correct size change so that we can process a new shipment and pick up the previous one.

How much do I have to pay for shipping costs?


The price will be calculated automatically once you fill in your shipping information.


The shipping costs for the European Union are around 18€.

The shipping costs for the non European Union (AMERICA, ASIA, AFRICA, OCEANIA) are around 48€.

The shipping cost includes taxes and fees for outbound shipping. Customs clearance fees are the client's responsibility.


HOW TO PROCESS A RETURN



EUROPEAN UNION


Once you have your order at home you have 15 days to return it. In case you want to return your order you just have to send the box back with the garment and its invoice to the following address:

La Croixé – Shop

Calle Madrazo 119, 08021 Barcelona - Spain

In the moment we receive the order back in our headquarters, we will make the refund of the garment's total price. The shipping/return costs will be paid by the client.

We do not admit any return in accessories: earrings, clutches, headdresses...



In case the product returned is in bad conditions (stains, used, any part broken...) we won't make the refund and we will send it back to the costumer who will assume the shipping costs.


INTERNATIONALS

We only admit returns in e-shop purchases from countries inside the EUROPEAN UNION.

Take in mind:

CANARY ISLANDS

We do not admit returns in eshop purchases.

UNITED KINGDOM

We do not admit returns in eshop purchases.



CUSTOMER CARE


For any change or return in case you need help you can contact us at:

653 88 47 71 | 696 25 23 38

or write us an e-mail at:

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