ALL OUR SHIPPING SERVICES ARE WORKING AS USUAL.
How long will take my order to arrive?
EUROPEAN UNION: 2 - 4 DAYS
USA/CANADA: 3 - 5 DAYS
OTHER COUNTRIES: 7 - 9 DAYS
Change of size
The first change of size is free. If the size is not correct and you need to make a change in size, please contact us at email@example.com indicating your order and the correct size change so that we can process a new shipment and pick up the previous one.
How much do I have to pay for shipping costs?
The price will be calculated automatically once you fill in your shipping information.
The shipping costs for the European Union are around 18€.
The shipping costs for the non European Union (AMERICA, ASIA, AFRICA, OCEANIA) are around 48€.
The shipping cost includes taxes and fees for outbound shipping. Customs clearance fees are the client's responsibility.
HOW TO PROCESS A RETURN
Once you have your order at home you have 15 days to return it. In case you want to return your order you just have to send the box back with the garment and its invoice to the following address:
La Croixé – Shop
Calle Madrazo 119, 08021 Barcelona - Spain
In the moment we receive the order back in our headquarters, we will make the refund of the garment's total price. The shipping/return costs will be paid by the client.
We do not admit any return in accessories: earrings, clutches, headdresses...
In case the product returned is in bad conditions (stains, used, any part broken...) we won't make the refund and we will send it back to the costumer who will assume the shipping costs.
INTERNATIONALS (OUTSIDE THE EUROPEAN UNION)
We do not admit any returns in e-shop purchases from countries outside the EUROPEAN UNION, CANARY ISLANDS or UNITED KINGDOM.
For any change or return in case you need help you can contact us at:
653 88 47 71 | 696 25 23 38
or write us an e-mail at: